As part of the Cornwall Community Hospital (CCH), you will uphold the mission, vision and ICARE values in order to create a safe environment for patients, families, staff, physicians and volunteers, recognizing “Patient Safety” and “Our People” as priorities in creating a culture of safety and a culture of equity, diversity and inclusion. Cornwall Hospital is committed to providing an accessible work environment. Accommodations are available upon request for candidates taking part in the recruitment/selection process.
Emergency preparedness is a critical aspect of CCH operations. It is essential that all staff and physicians receive training and understand their roles and responsibilities in this field.
Summary of responsibilities
Reporting to the Manager of Information Technology Applications & Client Services, the helpdesk support operator provides operational service to the hospital’s internal helpdesk. Duties include, but are not limited to:
Receiving calls and troubleshooting issues with the parking system (to be handled by security during off hours)
Managing the internal ticketing system
Manage various internal workflows
Managing staff identification badges and parking/security access
Level one troubleshooting any Hardware, Software, Network or phone problems that clients may face
Coordinate with the other departments for work to be performed
Communicating with clients on the status of their requests
Provide ad-hoc reports for interest holders
Other tasks as required
Requirements of the job
Computer skills (both hardware and software)
Minimum of 6 months’ experience in a related role is required
Client service and interpersonal skills
Working knowledge of Microsoft 365, including Outlook, Excel, and Word
SharePoint knowledge
Trouble shooting and technical skills
Ability to manage multiple priorities
Excellent communication skills (both written and verbal)
Strong documentation skills
Knowlege, and experience with an IT ticketing system
Assets;
Completion of a 2-year Diploma in computer technology or a related field
CompTIA A+ certification
ITIL Foundations
Functional Proficiency in French
