Do you want to make a difference in the lives of those around you, be part of something bigger, and love where you work?
Join a community that values respect, integrity, inclusion, empathy, experimentation, and well-being. At Hyatt, diversity, equity, and inclusion are at the core of our purpose: to care for people so they can be their best.
Recently renovated with striking architecture, art, and bespoke culinary experiences, Park Hyatt Toronto offers a sophisticated, approachable luxury with a distinct character highlighting our Yorkville location.
Why should you work at the Park Hyatt Toronto?
· Complimentary meal during shift
· Complimentary hotel nights and discounts at Hyatt properties around the world
· Tuition reimbursement program
· 2023 and 2024 Great Place to Work Certified
SUMMARY
About the Role – Room Attendant
At Park Hyatt Toronto, our Room Attendants are more than just housekeeping professionals—they are key to creating a luxurious, thoughtful, and seamless guest experience. Guided by Forbes 5-Starstandards, our attendants provide meticulous service, exceptional attention to detail, and warm, intuitive hospitality that reflects our commitment to excellence.
If you are a dynamic individual who takes pride in your work and has a passion for creating clean, elegant, and welcoming spaces, this role is for you.
Key Responsibilities:
- Clean all assigned guestrooms to the highest standard, with attention to detail and efficiency
- Provide warm, discreet, and anticipatory service that reflects Forbes 5-Star hospitality
- Respect guests’ privacy and handle belongings with care and professionalism
- Offer genuine greetings and closing remarks when interacting with guests or colleagues
- Take ownership in maintaining a clean, safe, and welcoming environment for all guests
- Collaborate with other departments to deliver a seamless and memorable guest experience
- Follow hotel cleaning procedures for stayover and departure rooms, including:
- Dusting and vacuuming
- Bed making and linen replacement
- Sanitizing bathrooms and high-touch areas
- Replenishing guestroom supplies
- Window and furniture cleaning
- Accurately record and update room status in a timely manner
- Promptly report any maintenance concerns in guest rooms and public spaces
- Support the Housekeeping leadership team by communicating guest requests or special needs
- Participate in periodic deep cleaning projects
- Properly return and tag lost and found items
- Follow all health, safety, and hygiene protocols as well as company policies
- Perform other duties as required, while consistently upholding luxury service standards
- A warm and caring personality with a service-oriented mindset
- Previous housekeeping experience is an asset
- Ability to deliver polished, discreet, and professional service in every interaction
- Strong organizational skills and attention to detail
- Excellent communication and interpersonal abilities
- Able to work independently and collaboratively as part of a team
- Highly responsible and reliable
- Comfortable working flexible hours, including weekends, evenings, and holidays
- Calm, courteous, and composed under pressure
- Physical ability to meet the demands of the role, including lifting, bending, and standing for extended periods
Your Team and Work Environment:
- Must be able to lift up to 50 lbs
- Constant walking and standing
- Frequent bending, stooping, crouching, and kneeling
- Occasional stair climbing, pushing, and pulling
Park Hyatt Toronto is committed to creating a respectful and inclusive workplace. We are proud to offer employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you are contacted for an opportunity, please let us know if you require any accommodations.
